Shipping Policy

Last updated: June 8, 2026

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At PawTrack, we know that when you order a GPS tracker for your pet, you want it as fast as possible. We do everything we can to get it to you quickly and safely.

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1. Order Processing

• Orders are processed within 2–5 business days after payment confirmation
• You will receive an order confirmation email immediately after purchase
• Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way
• Orders are not processed on weekends or public holidays

💡 Tip: If you haven't received your confirmation email within 1 hour of ordering, please check your spam folder or contact us at contact@pawtrackgps.com

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2. Shipping Destinations

We currently ship to the following countries:

🇺🇸 United States — 🇧🇪 Belgium — 🇫🇷 France — 🇨🇦 Canada

Don't see your country? Contact us at contact@pawtrackgps.com — we'll do our best to help.

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3. Estimated Delivery Times

These are estimates only. Actual delivery times may vary due to customs processing, carrier delays, peak seasons (holidays), or other factors beyond our control.

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4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order total.

We offer free shipping on orders over $X. (update with your threshold)

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5. Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package in real time.

You can also track your order directly on our website by visiting the Track My Order page.

If your tracking information hasn't updated in more than 5 business days, please contact us and we'll look into it right away.

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6. Customs, Duties & Taxes

PawTrack ships internationally from our fulfillment partner.

Please be aware:

• International orders may be subject to customs duties, import taxes, or fees imposed by your country
• These charges are the buyer's responsibility — PawTrack has no control over them and cannot predict their amount
• Customs processing may add additional delays to your delivery estimate
• We are required by law to declare the full value of your order on customs forms — we cannot mark orders as "gifts" to avoid fees

💡 We recommend checking your country's customs regulations before ordering if you're concerned about additional fees.

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7. Delays & Lost Packages

We do our best to ensure every order arrives on time. However, sometimes things happen outside of our control.

If your package is delayed:

• First, check your tracking link for the latest update
• Allow a few extra business days — customs processing can cause temporary delays
• Contact us at contact@pawtrackgps.com if your package is significantly overdue

If your package is marked as delivered but you haven't received it:

1. Check around your property and with neighbors
2. Contact your local post office with your tracking number
3. Reach out to us — we'll investigate and find a solution

If your package is lost in transit:

• Contact us within 30 days of the estimated delivery date
• We will either resend your order or issue a full refund

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8. Damaged Packages

If your order arrives damaged:

• Take photos of the damaged packaging and product immediately
• Email us at contact@pawtrackgps.com with your order number and photos
• We will send a replacement or issue a full refund — no need to return the damaged item

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9. Address Errors

Please double-check your shipping address before placing your order.

PawTrack is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 24 hours of placing your order and we'll do our best to correct it before shipment.

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10. Contact Us

Any shipping questions? We're here. 🐾

PawTrack 7 rue Saint-Simon, 63000 Clermont-Ferrand, France 📧 contact@pawtrackgps.com

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From our hands to your home — because every second counts when it comes to your pet.