Privacy policy

Last updated: June 8, 2026

At PawTrack, we built this brand because we know what it feels like to lose a pet you love. Protecting your cat means everything to us — and so does protecting your personal information.

This Privacy Policy explains clearly and honestly what data we collect, why we collect it, and how we use it when you visit or shop at pawtrackgps.com.

1. What Information We Collect

When you visit our store or make a purchase, we may collect:

  • Your contact details — name, email, phone number, shipping and billing address
  • Payment information — processed securely through Shopify (we never store your full card details)
  • Account information — username, password, preferences
  • Order history — what you bought, returned, or added to your cart
  • Device & browsing data — IP address, browser type, how you navigate our site
  • Your messages to us — when you contact customer support

2. How We Collect It

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies and similar technologies when you browse our site
  • Through Shopify, our e-commerce platform, which processes data on our behalf
  • From third-party partners such as payment processors or advertising platforms

3. Why We Use Your Information

We use your data to:

  • Process and fulfill your orders — shipping, tracking, returns
  • Manage your account and send you order confirmations
  • Improve your shopping experience — personalized recommendations, saved preferences
  • Send you promotions — only if you opt in. You can unsubscribe anytime, no questions asked.
  • Prevent fraud and keep our platform secure
  • Comply with legal obligations when required

We will never sell your personal data to third parties for profit.

4. Who We Share Your Data With

We only share your information with trusted partners who help us run our store:

  • Shopify — our e-commerce platform
  • Shipping carriers — to deliver your order
  • Payment processors — to handle transactions securely
  • Marketing partners — only for advertising relevant to your interests (you can opt out anytime)

We may also disclose information if required by law or to protect the safety of our customers.

5. Our Relationship with Shopify

PawTrack is powered by Shopify. This means Shopify processes some of your data to provide our services. You can learn more about how Shopify handles your information at Shopify's Consumer Privacy Policy.

6. Cookies

We use cookies to make your experience smoother — remembering your cart, your preferences, and helping us understand how people use our site.

You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect some features of the store.

7. Your Rights

Depending on where you live, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your data ("right to be forgotten")
  • Opt out of targeted advertising or data sharing
  • Receive a copy of your data (data portability)
  • Withdraw consent at any time

California residents (CCPA): You have the right to know what data we collect, request deletion, and opt out of the sale of your personal information.

EU/UK residents (GDPR): You have additional rights including the right to object to processing and to lodge a complaint with your local data protection authority.

To exercise any of these rights, simply contact us at the address below. We'll respond promptly.

8. Children's Privacy

PawTrack is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us and we will delete it immediately.

9. Data Security

We take security seriously. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We recommend you use a strong, unique password for your account and never share your login details.

10. How Long We Keep Your Data

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

11. International Transfers

PawTrack is based in France. If you are shopping from outside the EU, your data may be transferred internationally. When transferring data from the EEA or UK, we rely on approved mechanisms such as the European Commission's Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. For significant changes, we'll notify you by email or with a notice on our website.

13. Contact Us

Have a question? A concern? We're real people and we actually read our emails. 🐾

PawTrack 7 rue Saint-Simon, 63000 Clermont-Ferrand, France 📧 contact@pawtrackgps.com

Because they deserve to always find their way home