FAQ

About the tracker

What is PawTrack?
PawTrack is a 4G GPS tracker for cats and dogs. It clips onto a collar or harness and shows your pet's live location on your phone, with an alert when they leave the safe zone you set.

How accurate is it?
Up to 5 m, using satellite GPS. Like any GPS, accuracy is best under open sky and drops near buildings and trees.

How long does the battery last?
Up to 9 days, depending on use. It recharges with the cable included.

Is it waterproof?
It is IP65 water resistant: it handles rain and splashes, but it is not made for swimming.

How much does it weigh?
28 g (0.98 oz), for 63.5 × 38 × 18.5 mm.

What happens when my pet leaves the safe zone?
An alert rings on your phone and on the tracker itself.

Cats and dogs

Is PawTrack suitable for cats?
Yes, for adult cats. We recommend a harness rather than a collar, which is more comfortable for a cat. It may be too big for a kitten or a very small cat. See our GPS tracker for cats guide.

And for dogs?
Yes, it clips onto any standard dog collar. See our GPS tracker for dogs guide.

How common is it for a pet to get lost?
Very common: in France, a cat is reported lost to the national registry every 8 minutes (I-CAD, 2024).

App and subscription

Which app do I use?
The free TrackerOne app, on iPhone and Android. It shows live location, the safe zone, your pet's activity and heart rate.

Do I need a subscription?
Yes. The tracker has a built-in SIM card that sends your pet's position to your phone over 4G. The subscription pays for that connection. You choose your plan in the app, for example €36.99 for 6 months (about €6.20 per month). Why every real GPS tracker needs one.

Compared to other solutions

Why not an AirTag?
An AirTag has no GPS: it only appears when an Apple device passes nearby, and it never alerts you when your pet leaves. Apple itself has said AirTag was designed to track items, not pets. See our AirTag vs GPS tracker comparison.

Does it replace a microchip?
No. The microchip identifies your pet when someone finds it, and it is mandatory in France; the GPS tells you where it is right away. Use both.

Ordering

Where do you ship?
To the United States, Canada and the whole European Union.

Where can I buy PawTrack?
Only on our official website, pawtrackgps.com.

How can I contact you?
Call us for any question at +33 9 39 03 62 77: your call is answered by Minella, our virtual assistant (powered by Lavoxia). You can also write to contact@pawtrackgps.com.

Sources

  • U.S. government, GPS accuracy: gps.gov
  • I-CAD (French national pet identification registry), summer 2024 report: i-cad.fr
  • Apple executives' interview with Fast Company on AirTag and pets (April 2021), reported by 9to5Mac: 9to5mac.com